Policies

Cancellation policy:

• When signing up for weekly lessons, please recognize the fact that you are reserving a time slot every week. Forfeiture of that time slot does not entitle you to a prorated amount or makeups except in extreme cases of health, family emergencies, or inclement weather.
• Please recognize that we teach a number of students in the same environment, so showing up sick is not acceptable and may result in a forfeiture of the lesson.
• Lessons missed by an instructor will result in a makeup lesson if available. If a makeup lesson cannot be scheduled by the instructor, the student is entitled to a prorated charge for the following month.

Billing policy:

• We accept cash, check, or card.
• Students or families signed up for more than 2 hours of lessons per week will receive a 10% discount.
• Cash or check is due at the first lesson of the month, or the 10th, whichever comes first.
• Charges through a credit/debit card will come out on the 1st of the month.
• Late payment will result in a 10% charge unless special arrangements have been discussed BEFORE the payment is due.
• Additional costs may include music books, learning materials (apps, songs, etc.), recital videos (by request).
• 30 days notice is required for discontinuation of lessons.

Referral discount:

• Refer us to a friend, get $25 off your lesson fee for the following month.
• Referred student must sign up for at least 1 complete month of lessons.
• Referral discounts cannot stack. If you refer more than one student, the discount will be applied to the following months.

Teaching:

• Parents are required to stay for the first lesson/introduction.
• Each lesson is meant to be 1-on-1, therefore it is requested that parents remain in one of the waiting areas if they choose to stay for the duration of the lesson.
• Both teaching areas are under camera surveillance for security and liability purposes.